Key Policy Points at a Glance
1. Eligibility Window:
- You have 30 days from the date of purchase to request a full refund or exchange.
2. Condition for Return:
- Item must be unused, in the same condition as received, and in the original packaging.
3. Non-Returnable Items:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Some health and personal care items
4. Proof of Purchase Required:
- You must provide a receipt or proof of purchase to complete your return.
5. Partial Refunds (Not Full):
Partial refunds are given for:
- Any item not in its original condition, damaged, or missing parts (if not the company’s error).
- Items returned after the 30-day window.
6. The Refund Process:
- After your return is received and inspected, the company will email you about its approval or rejection.
- If approved, the refund will be processed to your original payment method within a certain number of days.
7. Sale Items:
- Sale items are final and cannot be refunded. Only regular-priced items are eligible.
8. Exchanges:
- Exchanges are only offered for defective or damaged items.
9. Gifts:
- If the item was marked as a gift and shipped to you, you’ll receive a gift certificate after the return is processed.
- If it was not marked as a gift or shipped to the gift giver, the refund goes to the original purchaser (the gift giver).
10. Shipping for Returns:
- You are responsible for the cost of return shipping.
- Shipping costs are non-refundable. If you get a refund, the return shipping cost will be deducted from it.
- The company recommends using a trackable service for expensive items, as they do not guarantee receipt of returned items.
For Help:
- Contact the company at {naveed@ecosurgical.com} for any questions.